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Recall on Sunsetter soft covers – 2019

August 28, 2019

 

IMPORTANT RECALL NOTICE

Vinyl Protective Covers for SunSetter Motorized Awnings

Multiple Awnings is voluntarily recalling the SunSetter vinyl protective cover with bungee tie-downs. Multiple Awnings distributed these products between 2006 and 2016, online and in their retail locations. The recall involves all soft vinyl awning covers used with SunSetter Motorized, Motorized XL, and Oasis Freestanding Motorized Retractable Awnings. If a powered awning is inadvertently activated while the cover is secured with bungee tie-downs, the subsequent manual removal of the bungee tie-downs can cause the awning to open unexpectedly with enough force to strike a person standing in the awning’s path (e.g., on a ladder), causing them to fall and suffer death or serious injury. To date, there have been no reported incidents in Canada. In the U.S., SunSetter has received 14 reports of incidents, including one report of a death and six reports of injuries.

If you own a vinyl protective cover with bungee tie-downs, please contact Multiple Awnings for your free breakaway safety clips Repair Kit. The kit includes: a) free breakaway safety clips (that replace the bungee tie-downs provided with the cover); b) instructions for their use; and c) instructions on how to safely remove any installed bungee tie-downs.

Do not attempt to remove or install your vinyl winter cover without following the instructions in the Tie-down Repair Kit. Failure to follow the kit’s instructions when removing the bungee tie-downs from the SunSetter motorized awning and vinyl cover could result in death or serious injury.

 

To obtain your free Tie-down Repair Kit, please contact Multiple Awnings via email or telephone as follows:

Email: csd@multipleawnings.com

Telephone: Multiple Awnings Customer Service: 1-866-441-4182

9 a.m. to 5 p.m. Monday through Friday

 

We apologize for any inconvenience and thank you for your cooperation and support. Please pass this letter along to anyone who may be using the vinyl protective cover with bungee tie-downs with a SunSetter motorized retractable awning.

 

Sincerely,

Multiple Awnings